RETURNS REFUNDS

THE MODERN BACKYARD

REFUNDS, RETURNS & EXCHANGES POLICY

 

CANCELLATIONS

Cancel your order any time BEFORE it ships completely free of charge (exceptions apply such as custom orders, see below). 

Reach our customer support agents during business hours at 877.618.8780, through our online chat service, or email info@themodernbackyard.com.

Custom or made-to-order products CANNOT be cancelled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, etc.

These units are custom made to your specification or created only once you order.  Your warranty will guarantee you a fully functional and operational product.  If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom and Made-to-order products.

 

REFUNDS & RETURNS

The Modern Backyard mirrors the policies of our supported brands, and those policies vary by product.  Brand-specific refund and return information is provided on our individual product listing pages, under the 'Refunds & Returns' description tab.  Not all orders are available for return once they have shipped.

We order our products directly from our suppliers and/or manufacturers.  Therefore, if the supplier/manufacturer will not permit us to return a product, we cannot offer you a return.  This often varies on a case-by-case basis, so please reach out to us if you would like more specific information on your brand and/or product.

Due to ever-increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs, depending on the product.

 

EXCHANGES

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

 

INSPECTION UPON DELIVERY

Please inspect the packaging of your item(s) when they arrive.  If you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos of damage, box and SKU, along with a brief description of the damage to info@themodernbackyard.com and we will process an insurance claim on your behalf.  Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid.  Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

 

WARRANTIES

Warranties vary depending upon the manufacturer - see individual product pages for details.  Warranty damages occur over time and from use.  If an item was damaged upon arrival, and not reported within 24 hours, that is not a warranty claim.

 

CHARGEBACK POLICY

Our team of agents are here to assist you and resolve any issues.  We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We will be immediately responsive, and will do all that we can to help you out and provide the best resolution to any issue with our supported products or their delivery.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft.  If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue.  Please do not file chargebacks for issues that we can resolve TOGETHER.

 

CUSTOMER AGREEMENT

When you are making a purchase from The Modern Backyard, you are acknowledging and agreeing to the following:

I understand I am to inspect the package upon delivery, and note and take pictures if there is any damage and provide it to The Modern Backyard within 24 hours of the product being delivered.

I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.

I understand that products need to be returned unopened and unused. An additional restocking fee may occur.

I understand that if my order has left the warehouse, that I am unable to receive a full refund.

I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of The Modern Backyard.

I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of The Modern Backyard (such as manufacturing and logistical constraints of our partner companies).

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

As always, THANK YOU for shopping with us!

Contact info@themodernbackyard.com for any questions.